Service - store maintenance
You run a store and want to be sure someone is watching over it? Every month I update your store, and on top of that you get 4 hours of my work for changes and fixes. Updates are separate and do not use up time from the pool.
The list price applies to stores in good technical condition
I review every store before we start. If it has been neglected, I first clean it up (quoted separately) or we agree on a higher monthly fee. I confirm the final amount after the review. What I check
About the service
A WooCommerce store is not something you build once and leave. WordPress, WooCommerce and the plugins for payments, shipping and invoicing get updates every few weeks. If nobody keeps an eye on them, sooner or later something stops working: the payment gateway, shipping cost calculation or order emails. And every hour the store does not take orders is real lost revenue.
A WooCommerce maintenance plan solves that. Every month I update WooCommerce, WordPress and the plugins, and then check that the whole checkout flow works. On top of that you have a fixed pool of hours for store support: changes, fixes and development. I have worked with WooCommerce for years, I do migrations, integrations and custom WooCommerce plugins, so I know where stores break most often.
I work remotely with stores across Europe. I am based in Warsaw, so I work and reply during business hours in the CET time zone.
Scope
The plan has two parts. I always do the updates, no matter how many hours you use. The hour pool is for whatever you need at the moment.
Always included
Once a month I update WordPress, WooCommerce, the theme and the plugins.
4h every month
You use them for whatever you need:
Initial review
Before we start working together, I review your store and only then confirm the monthly fee. Maintaining a neglected store takes several times longer than a well-kept one, so it cannot cost the same.
List price
Individual quote
If the store has not been updated for a long time, runs an old WooCommerce, has outdated templates in the theme, unlicensed plugins, edits in plugin files or several plugins doing the same thing, every update is a risk that payments or orders stop working. Maintaining such a store takes much more time. In that case:
Hour pool
Each 4h batch is valid for 3 months: the month you get it and the next two. Unused hours carry over, so you can have at most 12h in the pool. When the third month ends, unused hours from the oldest month expire and a new batch comes in. Hours are always used starting from the oldest.
Set how many hours you use in each month.
1hused
3h from January
0hused
3h from January, 4h from February
0hused
3h from January, 4h from February, 4h from March
0hused
4h from February, 4h from March, 4h from April
9hused
3h from May
0hused
3h from May, 4h from June
Over 6 months you pay from €1,740 net for the plan and use 10h from the pool. At the end 7h is left. 7h expires because it was not used within 3 months. That is why we plan bigger tasks in advance.
Planning
Saving up hours only works well when I know early what we will spend them on. That is why:
In the first month of saving up hours at the latest. You tell me what you want done, and I estimate how long it takes and when I can realistically do it.
So that I can book time for it in my calendar.
If a bigger task shows up a few days before the end of the third month, I will not always manage to do it in time. The oldest hours then expire, just like in any other case.
I then estimate the time and the date again.
Example: in January we agree that in March we build a new offer page, estimated at 9h. In January you use 1h for small fixes, 3h is left. In February 4h comes in, you use 2h, 5h is left. In March 4h comes in, you have 9h and I build the planned page on the agreed date.
Rates
If a task exceeds the available pool, I bill the extra hours separately. Clients on a maintenance plan pay less for them. I always give an estimate first and start once you accept it.
Standard rate
€55 / h
net
Maintenance plan client
€45 / h
net
| 12h from the pool | included in the plan |
|---|---|
| 3h over the pool x €45 | €135 net |
| the same at the standard rate (3h x €55) | €165 net |
| You save | €30 net |
Process
I check the technical condition and tell you whether we can start the plan right away or something needs to be cleaned up first.
Describe what needs to be done. If you can, add a link and a screenshot.
Outages that stop the store from taking orders I start on within 24h on business days.
For bigger tasks you first get an estimate to accept.
What I did, how many hours it took and how many are left in the pool.
FAQ
The plan starts at €290 net per month. That covers monthly updates of WooCommerce, WordPress and the plugins plus 4h of work for changes in the store. I confirm the exact amount after reviewing the store.
Before the update I back up the store. Then I update WordPress, WooCommerce, the theme and the plugins, check that the WooCommerce templates in the theme are compatible with the new version, and test the cart, payments and placing an order.
The rules are the same, the number of hours and the price differ. A store has more plugins, payments, shipping and orders, so updates and tests take longer and there are usually more changes. That is why a store gets 4h a month from €290 net. For business websites I have a separate package: WordPress maintenance plan.
Because it depends on the condition of the store I take over. An up-to-date, well-kept store gets the list price. If it has been neglected, I first clean it up (quoted separately) or we agree on a higher monthly fee. I always confirm the amount after the review, before we start.
No. Updates are a separate part of the plan. Fixing problems that show up after an update does not come out of the pool either.
The hours carry over to the next month. Each 4h batch is valid for 3 months, so you can have at most 12h in the pool. Example: in January you use 1h, in February and March nothing. In March you have 11h. In April the 3h left from January expires, 4h from April comes in and you have 12h.
Hours over the pool are billed at €45 net instead of the standard €55. Before I start, you get an estimate to accept.
I reply to requests within 3 business days (CET). Outages that stop the store from taking orders I start on within 24h on business days.
All prices are net. Businesses in the EU with a valid VAT ID are invoiced under the reverse charge mechanism, so no Polish VAT is added.
The contract is monthly, with a 1-month notice period. Once the cooperation ends, unused hours are forfeited, so it is worth planning how to use them during the notice period.
Want to start a project?
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You can also email me directly at: kontakt@ms-m.pl